Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Parano.ai, the competitive-intelligence platform operated by rainmaker labs GmbH (“Parano.ai”, “we”, “us”). By creating an account or using the service, you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it.

1. The service

Parano.ai monitors publicly available information about the companies you choose to track, uses AI to extract and synthesise the moves that matter, and delivers intelligence (digests, timelines, landscapes, benchmarks, battlecards and answers) through the dashboard, email, Slack, Microsoft Teams, webhooks, our API and MCP. We may improve, change or discontinue features over time.

2. Accounts & eligibility

You must be at least 18 and able to enter into a binding contract. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account and workspace. Notify us promptly of any unauthorised use.

3. Free trial

We may offer a free trial (typically 14 days, no credit card required). At the end of the trial, your workspace becomes read-only unless you subscribe. We may change or withdraw trial offers at any time.

4. Subscriptions, billing & cancellation

• Paid plans are billed in advance on a monthly or annual basis via our third-party payment provider, at the rates shown on our Pricing page (plus applicable taxes/VAT).
• Subscriptions renew automatically for the same period unless cancelled before the renewal date. You can cancel at any time from your workspace settings; cancellation takes effect at the end of the current billing period.
• Except where required by law, payments are non-refundable. Enterprise terms may be set out in a separate order form or agreement, which prevails over these Terms in case of conflict.

5. Acceptable use

You agree not to:

• use the service unlawfully or in breach of third-party rights;
• resell, sublicense or provide the service to third parties except as expressly permitted;
• reverse engineer, scrape, or attempt to extract our source code, models or non-public data, or circumvent usage limits or security;
• upload malware, interfere with the service’s integrity, or place undue load on our infrastructure;
• use the intelligence we provide for unlawful purposes, including unlawful surveillance or anti-competitive conduct.

6. Your data & responsibilities

You retain ownership of the data and configuration you provide (e.g. the competitors you track and your own notes). You grant us a worldwide, non-exclusive licence to host and process that data solely to provide and improve the service. You are responsible for ensuring that your use of the service (including the companies you choose to monitor) complies with applicable law. How we handle personal data is described in our Privacy Policy.

7. Nature of the intelligence & AI output

Parano.ai aggregates and interprets publicly available information and produces AI-generated analysis. While we work hard on quality, we do not guarantee that the information or AI outputs are accurate, complete or current, and they may contain errors. The service is provided for informational purposes only and is not legal, financial, or investment advice. You are responsible for your own decisions and for verifying anything material before relying on it.

8. Intellectual property

The service, including its software, models, design and content (excluding your data), is owned by Parano.ai and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. All rights not expressly granted are reserved. If you send us feedback, we may use it without obligation to you.

9. Third-party services

The service integrates with third-party tools (e.g. Slack, Microsoft Teams, email, webhooks). Your use of those tools is governed by their own terms, and we are not responsible for them.

10. Disclaimers

To the maximum extent permitted by law, the service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free. Mandatory statutory warranty rights remain unaffected.

11. Limitation of liability

We are liable without limitation for intent and gross negligence, and for injury to life, body or health, as well as under mandatory law (e.g. the Product Liability Act). For slight negligence, we are liable only for breach of essential contractual obligations (cardinal duties), and such liability is limited to the foreseeable, typical damage. Any other liability is excluded. Where liability is limited, an aggregate cap of the fees you paid in the 12 months before the event applies to the extent permitted by law.

12. Indemnity

You will indemnify us against third-party claims arising from your unlawful use of the service or your breach of these Terms, to the extent permitted by law.

13. Term & termination

These Terms apply while you use the service. You may stop at any time by cancelling and closing your account. We may suspend or terminate access if you materially breach these Terms or where required by law. On termination, your right to use the service ends; we handle your data as described in the Privacy Policy.

14. Changes to these Terms

We may update these Terms. We will post the updated version here and, for material changes, give reasonable notice. Continued use after changes take effect constitutes acceptance.

15. Governing law & jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. For merchants, the exclusive place of jurisdiction is the courts competent for our registered seat. Mandatory consumer-protection rights of the country where a consumer resides remain unaffected.

16. Miscellaneous

If any provision is found unenforceable, the remainder stays in effect. We may assign these Terms in connection with a merger or sale of our business. These Terms, together with any order form and our Privacy Policy, are the entire agreement between us.

17. Contact

rainmaker labs GmbH, Hopfengarten 7, 35423 Lich, Germany. Email: michael@parano.ai. Company details are in our Legal Notice.